Visitors consistently praise the station's central location and cleanliness. Multiple reviewers call the facility 'clean', 'compact' and 'nice and organised', noting that announcements are clear and that ticket desks and self-service terminals usually work fast outside peak times. Several travellers highlighted helpful interactions with staff: one reviewer said transport staff tracked and returned a lost bag, and others praised the polite cashiers and security personnel for explaining platform details.
At the same time, a recurring theme in reviews is practical discomfort for some passengers. Several reviewers warn that platforms are low compared with train floors, meaning steep fold-out steps or ladders are needed to board; elderly passengers and those with luggage or strollers can struggle. Multiple posts describe problems in high season: ticket machines 'run out of paper' and only a few of the ticket windows operate, producing long queues and frustration. One reviewer explicitly wrote that two out of three ticket machines did not work because of no paper.
Security and access procedures get mixed reviews. Some travellers appreciate the baggage checks and metal detectors as good safety measures, while others complain that screening delays add time and feel unnecessary for short suburban trips. A specific operational annoyance mentioned more than once is the turnstile layout: one reviewer reported that you cannot easily return to the station hall after passing through the gate to use the toilet, which is inconvenient in bad weather.
Historically minded visitors and the official site note the station's origins: the building dates from around 1929 when it was the Nordbahnhof. Several reviewers also point out that the historic station building has been partly repurposed into offices, so in practice the stop functions mostly as suburban platforms rather than a full long-distance terminal. Practical tip from guests: arrive 20–30 minutes before departure in summer to allow time for queues and security, and expect limited seating in the main hall during peak season.