Visitors consistently praise Gotovo for its large portions, wide selection and strong price-to-quality ratio. Several reviewers note that the cafeteria feels like 'a new-level canteen': plates of soup, mains and baked goods repeatedly earn compliments. Specific dishes mentioned positively by multiple guests include okroshka, baked mackerel and halibut ('paltus' noted as tender and not disappointing), syrniki and a kiwi panna cotta that one reviewer singled out as unique.
Reviewers describe the interior as clean and comfortable, with a two-floor dining room and 'good view' seats on the mezzanine overlooking the main square and a nearby church. Staff receive direct praise in many reviews — one guest thanked a server named Inna for helpful and humorous service. Families and tourists report being able to find something for everyone, and people who lived nearby say they come regularly.
A recurring theme in reviews is crowding at peak times: several guests warn about long lines during weekday lunch rushes and recommend arriving earlier or later. Multiple reviewers also report that the evening assortment can be noticeably reduced, with soups and side dishes running out by late hours. A few concrete complaints surface in reviews: one guest found a carrot cake slice very poor, another experienced undercooked rice and a greasy lasagna, and an older report describes tensions around discounted items left on displays.
Practical tips from visitors: aim for midday but before the absolute lunch peak to get the fullest selection; choose a table on the upper level for views; expect to pay roughly 500–800 RUB per person for a soup, main and drink, or about 1,200–1,500 RUB for a family of three. Overall sentiment in reviews is strongly positive for value and variety, with occasional inconsistencies in dessert quality and late-day availability.