Visitors consistently praise the scale and speed of the castle's recent restoration. Several reviewers on Yandex and Google describe being astonished that a site which years earlier looked like an autobase has been transformed into a coherent medieval complex; one Yandex reviewer wrote that in 2021 it was impossible to recognise the structure, while many call the restoration 'colossal' and 'done with love'.
Reviewers repeatedly highlight the guided tours and interactive shows. The official immersive space 'Legends of Neuhausen' and the 'Architectural labyrinth' are mentioned by name by multiple guests; users say the immersive session lasts about 40 minutes and is worth buying separately. Many note that guides are enthusiastic and that groups receive headphones so everyone can hear the commentary, and one guest thanked a named guide, Marievichev Igor Olegovich, for an engaging talk.
A recurring complaint in older Google reviews is value for money when large parts remained closed: several visitors wrote that for 500–600 ₽ they only saw the outer courtyard and a single small room and called it 'a rip-off' until more wings opened. Other negative but specific observations include ongoing noisy restoration work with tractors, plastic replacement windows with visible mounting foam, and occasional smells or rubbish near the nearby kirche, which some reviewers say affects the approach. A few visitors also warned about dogs on the site entrance in past years.
Practical tips come straight from guest reports: buy the guided group ticket or the timed immersive session to get the fullest experience; expect the main interactive session to last about 40 minutes and plan 1–2 hours to include the courtyard, small shops (visitors mention a perfumer's bench and a marzipan shop), and photo stops. Several reviewers note parking is available and that a taxi from Kaliningrad costs around 600 ₽; concession tickets and many free categories are listed on the official site, which guests used and appreciated.